Q. What is the role of "Ombudsman" in a bank?
A) To provide suggestions for innovative schemes in the banks.
B) To provide quality and speedy redressal of grievances of customers.
C) To monitor the poverty alleviation programmes
D) To inspect the internal working of the branches.
✔ Correct Answer: To provide quality and speedy redressal of grievances of customers.
Exam Insight
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